Return & Refund Policy
DRVN Coffee is delighted to offer you a straight forward return and exchange policy. If you are not fully satisfied with your items purchased from us, please get in touch with us at email@example.com
All our items are falling under the below return and refund policy, except the grounded coffee items as it is individually created, hence it is not possible to get refund or return, all grounded coffee bean sales are FINAL.
All items must be returned in perfect condition in and out as well as in original packaging. Shipping and handling charges will not be returned, reimbursed or refunded for returns or exchanges. All future shipping charges for returns or exchanges will be the responsibility of the purchaser.
Refunds will be done only through the original mode of payment.
Of course, we will refund the re-delivery charges, if the error has occurred from our side.
We reserve the right to refuse service to anyone, in our opinion, who is doing excessive returns or exchanges. Any client doing excessive returns or exchanges will be taken off our client list and will no longer be able to purchase from DRVN Coffee. For more information please contact us via email firstname.lastname@example.org
UAE & GCC
Please contact us via email email@example.com with your name, item name and order number.
Full refunds will be issued for items received through the mail at our facility within 3 working days of the delivery date less all shipping and handling charges, provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.
Returns received at our facility by mail within 10 working days of the delivery date are eligible for exchange only, less all shipping and handling charges. Any return received in our store after 10 working days of the delivery date will be refused and no refund or exchange will be permitted. For outside UAE clients, please note you are responsible to return the item/s.
The above-mentioned terms are the same for international shipments. But we have to receive the goods back before sending the replacement items (they have to send them back at their charge with the original packing. If the items are in good condition and never used we give the money back within 7 days). If it is our fault, we will pay for the shipment expenses.
We like you to feel happy and comfortable purchasing from DRVN Coffee. Hence, if you like to cancel an order you made, it is only possible if you cancel it within 24 hours of your initial purchase. Once your shipment is on the way to you, we unfortunately will not be able to cancel it.
TERMS & CONDITIONS
DRVN Coffee is an E-Commerce Service Consultant and not a manufacturer. All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. DRVN Coffee is not liable for any duties, taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries legalities prior to purchase.
If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply.